Due to recent changes in how General Practice works, we have moved over to the Total Triage Model of working for requesting both urgent and routine appointments. This allows us to assess every request based on clinical need and signpost to an appropriate appointment or service.

For medical emergencies please call 999 or attend your nearest A&E

The easiest way to contact us for an appointment is via our online form. 

The forms are available from 8am each weekday morning and the link can be found here.

Please complete the form and add as much information as you can when asked. This will then be assessed by a GP who will decide the best course of treatment for you and the urgency of your request. We will respond to your request the same working day. 

Should you be unable to complete the form, please contact our reception team on 0114 245 6370 and they will complete the form with you. 

Our online triage service hours are:

Monday – 08:00am to 6.30pm  

Tuesday – 08:00am to 6.30pm 

Wednesday – 08:00am to 6.30pm 

Thursday – 08:00am to 6.30pm 

Friday – 08:00am to 6.30pm 

Saturday and Sunday – Closed 

Please note that all telephone calls are automatically transferred to Primary Care Sheffield from:

• ·         8.00 – 8.30am each day,
• ·         12.45 – 2.30pm Monday, Tuesday, Wednesday and Friday,
• ·         12.00 – 6.30pm Thursdays and
• ·         6 – 6.30pm each day when you dial the surgery number 0114 2322055. 

At all other times you should ring 111, seek help from a pharmacy, go to the Sheffield Walk in Centre, ring 999 if you have a life-threatening emergency or go to A&E if you have urgent medical needs. 

Please have the following details ready:

• Name
• Address
• Date of birth
• Your Telephone Number
• What the problem or query is you would like to discuss
• Your Telephone Number

You can also get help from:

A Pharmacy

Sheffield Walk in Centre – There is also the Sheffield Walk-in Centre, open from: 8am - 10pm. Based at the Sheffield City GP Health Centre, Broad Lane, Sheffield S1 3PB.

NHS 111 – Dial 111 Calls are free to this service from landlines and mobiles. You will be asked a series of questions to help the call handler identify the best course of action.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a life-threatening emergency, you should call 999. Chest pains and/or shortness of breath constitute an emergency.

If you wish to discuss multiple problems, please ask to book a double appointment.

Evening and weekend appointments – Local GP practices have teamed up to provide weekend and evening appointments at Burncross Surgery and Fairlawns Medical Centre for our patients.

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.

Opening Times

Tuesday, Wednesday and Friday – Fairlawns Medical Centre: 6:30pm to 9:30pm

Monday and Thursday – Burncross Surgery: 6:30pm to 9:30pm

Saturday – Burncross Surgery: 9.00am to 6:00pm

Booking an Appointment: You can request an appointment for these services by calling us. We can view all available appointments and book you in. Your appointment will be at one of the hubs (which are all based in GP practices).