In the current situation with the Coronavirus outbreak, we have had to adjust our normal way of working to enable us to keep both our patients and staff safe and minimise any risk of you or us contracting Covid-19. As instructed by Government and NHS England, we have had to suspend all face to face appointments unless clinically essential, along with any routine non-essential work and replace this with clinical telephone assessment for all immediate medical problems and concerns.

We have replaced our Saturday morning pre-booked surgery with additional telephone access for patients, which may involve our clinical staff contacting you later in the evening.

Should you have any pressing medical problems that you need to discuss, please contact the surgery for clinical telephone assessment.

Appointments System

You can book an appointment online by clicking the link at the top of this page.

When booking an appointment, you may be asked by the reception what you need the appointment for - this is to ensure you are allocated the appropriate appointment length.

The practice operates an appointment system for all surgeries. If you feel that your problem is urgent you should make it clear to the receptionist and you will be telephoned and triaged by a doctor. If you wish to see a particular doctor, you may have to wait longer for this, but you will be offered the next available appointment unless the doctor of your choice is on leave. 

If you suspect that you have an infectious disease, inform the receptionist on arrival at the surgery. This is to avoid transmitting infection.

We try to answer telephone calls quickly. If you need to telephone for results of tests please do so after 10.30am. The doctors and nurses aim to see all patients within 30 minutes of their appointment time. Unforeseen circumstances and emergencies, however, may delay your doctor or nurse.


Telephone Consultations

Doctors and practice nurses are available to offer advice over the telephone following morning surgery, general enquiries are usually passed to the duty doctor and these are normally dealt with following morning surgery, patients would normally expect to have their call returned before 14:00.

Home Visits

Please ask for a home visit only when you are too ill to attend the surgery. Please try to make your request before 10.30am so the doctors can arrange to call in the order of urgency.

Only emergencies will be visited if the call is after 10.30am.The receptionist will ask a few questions about your condition to enable the doctors to decide the urgency of their visits.

Extended Access Hubs

If it is deemed appropriate you may be offered an appointment at one of three GP access centres across Sheffield  open 18:00 – 22:00 on weekdays and 10:00 – 18:00 at weekends.

  • Woodhouse: 18:00 – 22:00 Monday/Friday, 10:00 – 18:00 Saturday, 10:00 – 14:00 Sunday.
  • Flowers: 18:00 – 22:00Monday - Friday
  • Fairlawns: 18:00 - 22:00 Monday/Friday, 14:00 - 18:00 Saturday/Sunday

For further information please click here 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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