News
Appointments with a preferred GP
We are sorry that we are currently unable to always offer continuity with a named GP. As a small practice, we have 3 regular GP partners and 1 salaried GP. All clinicians work part-time. Since a new government contract introduced in October, each day now requires a doctor to be taken out of clinic to carry out online triage and oncall duties such as prescriptions and urgent requests.
This significantly reduces in person and telephoneappointment capacity and means our doctors spend much of their time on urgent and administrative work.
We are actively working to improve this by recruiting more doctors providing in surgery appointments, but this takes time and appropriate funding.
Please be reassured that all clinicians seeing you are fully trained, experienced, and approved to provide safe, appropriate care.
Thank you for your understanding and patience while we work to improve this service.
Changing your details or asking someone to speak on your behalf
If you have moved house or changed your contact numbers, please update your details by contacting reception.
If you are over 16 years of age and would like a friend, relative or carer to speak on your behalf, you will need to provide their details, and give us written consent to discuss your medical information with them. Forms can be obtained from reception.
If you are over 11 years of age and would like someone else to have online access to your medical records, you will need to sign our consent form available at reception.
Service Update July 2026
Helping us to help you – using our triage system appropriately
It has nearly been 12 months since we introduced the new online booking system to meet the contractual ask of the Government. We wanted to give you an update around the system, the effect it’s having on the service we deliver and some minor changes.
Recently, the number of requests coming through our Accurx Online Triage has increased significantly, and this is affecting our ability to offer an effective service.
Many requests we receive are:
· Not related to GP care.
· Submitted on a Monday which is becoming unsafe.
When this happens, it can delay care for patients who need urgent medical help.
Help us by spreading requests across the week
Mondays are consistently our busiest day. If your problem is NOT urgent, please consider submitting your Accurx request later in the week. If the number of requests on a Monday continue at the same rate, we will be forced to close the system to all patients once we deem it unsafe.
Please use our Accurx Triage for:
· New or ongoing medical problems.
· Advice about symptoms
· Medication queries related to your GP care
· Ongoing sick note requests.
Please DO NOT use Accurx for problems that could be better managed by the following:
|
If your problem is…. |
Please use…. |
Examples…. |
|
Minor illnesses or self-care advice |
Your local Pharmacy |
Coughs, colds, sore throat, hay fever, mild rashes, stomach upset, constipation, diarrhoea, simple pain relief. |
|
Medication advice (non-urgent) |
Your local Pharmacy |
Side effects, missed does, over the counter treatments, advice on how to take medicines |
|
Dental Problems |
Your Dentist or 111 and choose the Dental option. |
Toothache, gum pain or lost fillings. |
|
Eye Problems |
Optician or Eye Casualty |
Red eye, eye pain, vision changes. |
|
Administration requests |
Practice admin team or hospital |
Fit notes already requested, chasing letters or forms, chasing referrals. |
|
Acute Minor medical issues not needing continuity of care |
NSH Walk In Centre |
Worsening symptoms, urgent concerns when the practice is closed |
|
Immediate or life-threating emergencies |
999 or A&E |
Chest pain, breathing difficulties, signs of a stroke, collapse. |
|
Non- Life threating Injuries |
Minor Injuries Unit – Hallamshire Hospital |
Fractures or wounds. |
What this means for you
Using Accurx appropriately helps us:
· Respond more quickly to urgent medical problems.
· Keeps our patients safe.
· Protect the service so it remains available for everyone.
Thank you for your patience and co-operation during this transition. We understand it may have caused some inconvenience.
If you experience any issues submitting the form online, our reception team can assist you or help you complete a paper version.
Please note that paper submissions are triaged in the same way as online forms and do not provide faster access to appointments.
Christmas Closure
Wednesday 24th December 1330
The Surgery is now closed for the Christmas Holiday.
We reopen at 8am on Monday 29th December.
If you need medical advice during this period, please call 111 or attend the walk in centre on Broad Lane.
If you are having a medical emergency, please call 999 or attend A&E at the Northern General or Sheffield Childrens' Hospital.
We wish you all a very Merry Christmas and a Happy New Year.
Best wishes,
The Mill Road Surgery Team
Weight Loss Injections (Mounjaro)
Many of you will have seen the news about weight loss injections becoming available on the NHS.
South Yorkshire does not yet have funding in place for GPs to prescribe weight loss injections. This means Mounjaro can currently only be prescribed within specialist weight management services, and not via your GP.
If you would like a referral, please use our online form to request more information and we can send you the referral details.
To learn more about how the funding decision has been made, please see the links below:
PATIENT FEEDBACK
We received some lovely feedback from a patient recently, who has kindly agreed to us sharing his email:
Are you affected by the infected blood scandal?
If you live in England, you are now able to order a free finger-prick test online from the NHS. After you have sent your blood sample, you will be contacted with your test result within two weeks.
If you test positive, an NHS health care professional will call you to discuss the result.'
The Hepatitis C Trust helpline is also available to call on 020 7089 6221 or email helpline@hepctrust.org.uk.
We are no longer able to offer a coil fitting service at Mill Road Surgery
Unfortunately due to recent changes in staffing, we are no longer able to offer a coil fitting service at Mill Road Surgery. Contraception services are delivered by Primary Care Sheffield. They offer appointments for the fitting of coils and implants, or Depo injections, in community clinics. To access the right appointment for you, please contact: 0114 226 8888 to book a telephone triage appointment with a member of the clinical team. For opening times and surgeries where appointments are offered please click the following link: Contraception Service | Sexual Health Sheffield - Meeting Your Sexual Health Needs
Network North & SOAR Community 2023/24: Q2 report (Jul-Sept) & the Social Prescribing Standards Operating Procedure
Please use the following link to view the Network North & SOAR Community 2023/24: Q2 report (Jul-Sept) & the Social Prescribing Standards Operating Procedure:
Requesting Your Repeat Medication
Please note that when making prescription requests, our Practice policy is that all medication requests must be submitted with 72 working hours' notice.
We no longer have the capacity to accept urgent prescription requests and are unable to process request submitted with less than 72 hours notice. Please bear this in mind when ordering medication as it is your responsibility to make sure that you do not run out of medication due to a late request.
When making a request, please be aware that we are closed on Thursday afternoons, weekends and Bank Holidays.
Thank you for your co-operation and continued support of our clinical and administrative teams during this period of unprecedented demand on our National Health Service.
Appointments at Mill Road Surgery
Dear patients,
Over the last few years there have been large changes to the system of booking appointments at the practice. With lots going on in the background and the speed of these changes, it hasn’t always been possible to keep you, our patients, up to date.
We have put together some information on our appointment system, which you can access via this link. We hope this explains the current process.
Many thanks,
Drs Ashton, Vas, Lowe, Warwicker and Wong
UP-TO-DATE CONTACT DETAILS
It is important that we have up-to-date contact details for you, so we can let you know about screenings, vaccinations and appointment reminders.
If you have changed your mobile number or email address recently, you can add it to your NHS record by following the guidance about managing your NHS account.
You may also receive a text or email from the NHS asking you to do this.
If you are unable to update your details online or through the NHS App, please get in touch with us and we’ll update your records for you.
Step Out Sheffield
Patients who may benefit from walking are invited to attend one of the free walks, led by volunteers from Step Out Sheffield. They are an entirely volunteer-led organisation and provide accredited short walks of up to an hour. Their walks are free and, under normal circumstances, run throughout the year except for Christmas Day. Some volunteers even lead walks during Christmas week. People don't need to be referred or have a medical condition to join one. The aim is to encourage people to get out and socialise.
https://www.youtube.com/watch?
Step Out Sheffield | Walking for Health
Diabetes UK: time to get moving
Diabetes UK are offering online courses open to anyone living with diabetes. Please see the link and information below:
- Try a different gentle activity each week
- Get tailored diabetes information and support
- Meet other people living with diabetes
- There are also chair-based classes available
To find out more and sign up visit: https://www.diabetes.org.uk/
NHS Sheffield CCG Open Letter to Residents
Please follow the link to view NHS Sheffield CCG Open Letter to Residents
Page created: 17 December 2020