Patient Information

Please read our Patient Charter
 
General Data Protection Regulations
Our Privacy notice for patients
 
Privacy Policy
Please click here to view our Privacy Policy
 
Subject Access Request
Please click here to view our Subject Access Request Form
 
I Want Great Care
We are required to obtain feedback from patients on what they think about the practice ie. would they recommend this surgery to family or friends. In order to provide us with your feedback, you can visit www.iwantgreatcare.org complete the questionnaire above, or complete a form when you visit the surgery.
 
This continuous process which will help us to monitor what you feel about our service. The practice will need to submit data to NHS England each month and publish the results locally.
 
Please visit their website for more information by clicking here
 
Patient Participation Group
We have 6 patient representatives who are working with the surgery to look at addressing any issues we may have and where services we provide can be improved.
 
If you need to contact the patient group, please leave any correspondence for them at Reception. Any complaints should be dealt with through the surgery complaints procedure.
 
Downloads
Patient Participation Report 2013
Patient Participation Report 2014
Patient Participation Report 2015
National Patient Survey 2018
 
Our surgery has a Patient Participation Group which is a small group of volunteers who are patients themselves at Mill Road. The group currently has 5 members from different backgrounds and a wide age range.
 
We meet around every 6-8 weeks with Angi the Practice Manager to discuss any surgery news or changes. We have the opportunity to ask plenty of questions and have our say on how the practice is run. We are all really impressed with how receptive to our opinions the practice management always are and we have already seen many positive changes take place.
 
We want to be sure we are indeed representing Mill Road’s patient population so we oversee regular patient surveys and always welcome any correspondence or comments from other patients.
 
If you are a patient and have any comments or suggestions please use the practices comments book or leave our group a note with the reception staff. We are also always happy to welcome new members to our group. If you are interested in joining or attending one of our meetings please contact Angi at the reception.
 
Rosie Smith
Chair Person of the Patient Participation Group. 
 
Your Sheffield Health & Care Record
Patient Information Leaflet
Shared Records Poster
 
Comments, Suggestions and Complaints
If you are not satisfied with the service you receive please click here for a copy of our comments, suggestions and complaints leaflet