We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

You have the option to complain either to us directly here at Mill Road Surgery or NHS England.

If you wish to make your complaint direct to us, you can complete this online form, or put your complaint in writing to us, or phone us on 0114 2456370. 

If you would like to make your complaint direct to NHSE, here's their contact information: 

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT

By email to: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

The Sheffield NHS Complaints Advocacy Hub, VoiceAbility, is an organisation that can assist you should you need help in making your complaint. You can email them via info@sheffieldadvocacyhub.org.uk